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SquadCast

SquadCast

Connect Aiden with your SquadCast account to get intelligent assistance with incident management and on-call operations. Once enabled, Aiden becomes your incident response assistant, helping you triage incidents, manage on-call rotations, and keep the right people informed through natural conversations.

SquadCast is an incident management and on-call platform that helps teams detect, respond to, and resolve operational issues. By integrating SquadCast with Aiden, you can act on incidents and look up on-call information conversationally, reducing the overhead of switching between tools during a live incident.

Beta

The SquadCast integration is currently in beta.

Integration Capabilities​

With SquadCast integration, Aiden can:

  • List incidents and view incident details and timeline.
  • Acknowledge, resolve, and reassign incidents.
  • List teams and users in your organization.
  • See who is currently on call for a team.
  • View on-call schedules and rotations.

Enable SquadCast Integration​

Prerequisites​

Before enabling the integration, ensure:

  • You have an active SquadCast account with appropriate permissions.
  • You know which region (US or EU) hosts your SquadCast account.
  • You can generate a refresh token from your SquadCast user profile.

Generate SquadCast Refresh Token​

To integrate with Aiden, you will need a refresh token from your SquadCast account:

  1. Log in to your SquadCast account.
  2. Navigate to My Profile and open the API Tokens section.
  3. Create a new User Token.
  4. Copy the generated refresh token.
Important

Store your refresh token securely. Treat it like a password and rotate it if you suspect it has been exposed.

Steps to Enable SquadCast Integration​

Follow these steps to enable the integration:

  1. From the Aiden home page, click Integrations from the navigation panel to the left.
  2. Hover and click the Activate button on the SquadCast Integration card.
  3. Enter the integration configuration parameters:
    • Configuration Name: A descriptive name for this integration configuration (e.g., SquadCast, Prod).
    • Configuration Description (optional): Additional details about this configuration.
    • API Refresh Token: The user token you generated from your SquadCast profile.
    • Region: Select the region that matches your SquadCast account (US or EU).
  4. Click Save to enable the integration.

Sample Prompts​

Here are some sample prompts you can use with the SquadCast integration:

Incident Management:

  • Show me all triggered incidents in SquadCast.
  • Get the details of incident <incident-id>.
  • Show the timeline for incident <incident-id>.
  • Acknowledge incident <incident-id>.
  • Resolve incident <incident-id>.
  • Reassign incident <incident-id> to the platform team.

On-Call and Schedules:

  • Who is currently on call for the platform team?
  • Show me the on-call schedule for the database team.
  • List the on-call rotations for our team.

Teams and Users:

  • List all teams in our SquadCast account.
  • List the users in our organization.

Limitations​

  • Requires a SquadCast API refresh token whose user role has sufficient permissions for the desired actions.
  • On-call and schedule lookups are scoped to a team.

Additional References​

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