Aiden Chat
Aiden Chat
Aiden Chat is the home surface for conversational work in a workspace. Open it from the app rail by selecting Aiden Chat. From here you describe a task in natural language, mention agents or workflows, run slash commands, or start a suggested workflow.
Aiden routes each request to the right workflow or agent for the current workspace.
Aiden Chat is always on for the workspace. You cannot disable it in Workspace Settings -> Apps. Optional apps such as Aiden for SRE and Aiden for DevOps appear next to Chat in the app rail when enabled.
Chat sidebar
| Control | What it does |
|---|---|
| Workspace name | Shows the active workspace. Use the workspace switcher in the header to change workspaces. |
| New Conversation | Opens a blank chat on the home landing page so you can start a fresh request. |
| Recent | Expand or collapse a short list of recent conversation titles. Click a title to reopen that thread. |
| View all | Opens the full conversation history list beyond the Recent preview. |
| Quick links -> Workflows | Opens workspace workflows (same catalog you manage under Workspace Settings). |
| Quick links -> Automations | Opens workspace automations. |
Start a conversation
- Select Aiden Chat in the app rail, or click New Conversation if you are already in Chat.
- In the Message field, describe the task you want Aiden to do.
- Optionally use the composer tools:
- Attach files (paperclip) to add files to the message.
- Mention or type
@to mention entities in the workspace. - Slash commands or type
/to open command suggestions.
- Click Send message (or press Enter) when the send control is enabled.
Placeholder text in the composer: Describe your task... (type @ to mention entities, / for commands).
Provide the service or resource, environment, symptom, and time window, plus any known recent change. For example:
Investigate elevated checkout errors in production between 14:00 and 14:20 UTC. Compare the errors with recent deployments and tell me which evidence is missing.
Available context depends on the workspace's integrations and Knowledge Hub. For an ingested SRE alert, start from Alerts -> Investigate to include the alert context in the investigation.
Mentions (@)
Click Mention or type @ to open mention suggestions. Suggestions include workspace entities such as:
- Agents (for example SRE investigators, DevOps classifiers, or custom agents in the workspace)
- Workflows (named multi-stage workflows you can target directly)
- Integrations (connected tools such as GitHub, Datadog, Linear, AWS, and others configured for the workspace)
Select a suggestion to insert the mention into the message, then finish your request and send.
Slash commands (/)
Click Slash commands or type / to open slash command suggestions.
| Command | Description |
|---|---|
/help | Ask about the platform: runbooks, skills, setup, and how things work |
Pick a suggestion from the list to insert it into the message, then send.
Suggested Workflows
Below the composer, Suggested Workflows lists workflows available in the workspace. Each card typically shows:
- Workflow name
- Ownership tag (for example Team)
- Short description
- Stage count
- Path of agents involved in the run
To use a suggestion:
- Review the cards for a match to your task.
- Click a card to start that workflow from Chat.
- Or type a free-form request in the message box and let Aiden choose the routing.
Suggested workflows are workspace-specific. What you see depends on the workflows published for your workspace.
After you send
When Aiden accepts the request, Chat opens an execution view where the response streams. You can continue the thread, return via Recent, or open View all for the full history.
Conversation management
Conversation history helps you find and organize earlier work in the selected workspace, including app conversations such as SRE investigations.
Find a previous conversation
Open View all under Recent in Aiden Chat. In the SRE sidebar, use Conversation History or Show all. The screenshot below shows the history opened from SRE with a saved alert investigation.
- Choose All or Archived.
- Use Search conversations to find a title.
- Use Starred to limit the list to starred conversations.
- Use Refresh to reload the list.
- Select a conversation to reopen it.
Rows show a title preview, the workflow or agent that handled the request, and when it ran. An investigation conversation can have a title derived from the opening alert prompt. Reopen a thread to read its result and linked evidence, inspect execution events, or continue when follow-up is available.
Organize conversations
Use Conversation menu to Star conversation or Rename conversation. Use Archive conversation to move a thread into the archived history. Reopen archived conversations from Archived when needed.
Archiving organizes conversations. For an SRE investigation, it does not mark the case resolved or change the provider's alert state. Use Investigations for case status and investigation threads for a new branch of analysis.
If the list is empty, clear search and Starred, check both tabs, and confirm the selected workspace. No conversations recorded yet is expected before the first conversation is created.
Share a conversation
Share a conversation when someone needs a read-only view of the discussion, findings, or outcome.
- Open the conversation.
- Select Share in the chat header.
- Create a link with the visibility that matches your audience, then copy it.
The link opens a shared-conversation page with the message thread and without a composer, so viewers cannot continue or change the chat. Shared transcripts include user and assistant messages only. They do not expose tool calls, costs, artifacts, or internal metadata.
A tenant-scoped link requires a signed-in viewer in the same organization as the conversation. A global share link can be opened without signing in. Deleting the share revokes the link immediately.
Related apps
To show or hide optional apps in the app rail, see Apps under Workspace Settings.