Aiden for DevOps

Text size

Aiden for DevOps

Aiden for DevOps is the ticket-driven operations app in the workspace app rail. Open it by selecting Aiden DevOps. Tickets from your tracker land in a Requests Inbox. Aiden triages each one, then you approve and execute a workflow, or build a workflow when none matches.

Available for roles: Admin Workspace Admin Workspace User

Scope: Workspace

How it works

Follow this path the first time you set up a workspace, then use the same steps for day-to-day requests.

1. Enable the DevOps app

Turn on Aiden DevOps in Workspace Settings -> Apps so it appears in the app switcher for everyone in the workspace.

2. Configure an integration

Open Aiden DevOps -> Integrations (the onboarding screen if no tracker is connected yet). Connect any one issue tracker. StackGen is optional for infrastructure tools.

Supported providers:

Linear

Issues, teams, labels, and comments for inbox intake.

Jira

Cloud or Data Center issues, projects, and comments.

ServiceNow

Incidents, assignment groups, and work notes.

Setup detail: Connect your ticketing system.

3. Tune intake filters and webhooks

In the Requests Inbox, open Configure Inbox to choose which tickets Aiden pulls in and how live updates arrive:

• Projects / teams, assignees, and labels (or equivalent filters per tracker)
• Webhook URL and signing secret for near-real-time creates and updates
• Optional Auto post to ticket and Auto-mark ticket status

4. Review the request in the Requests Inbox

Matching tickets appear under Track -> Requests Inbox. Select a card to open triage: priority, source link, Aiden's analysis, and extracted service and environment.

5. Approve and execute, or build a workflow

On the request detail panel:

1. Check Aiden's Triage and correct category, priority, service, or environment if needed.
2. Confirm the matched workflow, or pick one under Workflow to run on approve.
3. If nothing matches, use Describe Workflow to draft a reusable workflow from your team's SOP, then refine and publish it under Workflows.
4. Click Approve & execute when the plan is safe to run.

For a safe first run end to end, use the quickstart. For the approval checklist and policy gates, see Review and approve.

App sections

Section	What it is for
Requests Inbox (Track)	Triage tickets, Configure Inbox filters and webhooks, approve workflows, chat about a request
Workflows (Configure)	Browse workflows matched to inbox requests; create or edit in Workspace Settings
Integrations (Configure)	Connect Linear, Jira, ServiceNow, or optional StackGen

Header actions

These controls stay available across DevOps pages:

Control	What it does
New Conversation	Opens a blank DevOps chat (How can I help you today?). Starts a session; it does not approve an inbox request.
Conversation History	Reopen, search, or star past DevOps conversations

See New Conversation and Conversation History for full page references.

Where to start

• Quickstart
  Enable the app, connect a tracker, file a test ticket, approve, and verify.

• Integrations
  Connect Linear, Jira, or ServiceNow on the onboarding screen.

• Requests Inbox
  Configure filters and webhooks, review triage, and approve or build a workflow.