New Conversation
New Conversation
Use New Conversation in the Aiden DevOps header when you want to ask Aiden a DevOps question outside a specific inbox ticket. The same control is summarized under Header actions on the Introduction.
Open Aiden DevOps -> New Conversation.
Page actions
| Control | What it does |
|---|---|
| Message field | Describe the task (placeholder: How can I help you today?) |
| Send message | Starts a chat session with the DevOps ticket-operator agent |
Does sending a message start work?
Sending the first message starts a chat session. It does not:
- Create or approve a Requests Inbox row
- Bypass Approve & execute on an existing request
- Skip workspace policy checks if the agent later calls a gated tool
If the agent needs a sensitive tool, you (or an admin) may still see an item under Approvals.
How routing works
- Click New Conversation.
- In the message field, describe the task.
- Click Send message when the control is enabled.
Aiden starts the configured DevOps chat agent (ticket operator) for the selected workspace. Follow-ups stay on that session (URL gains a session or trace parameter).
To continue a past thread instead, open Conversation History. To work from an ingested ticket, use the Requests Inbox (including Chat about this request on a selected card).
Examples
Informational question
Which environments does our staging VPC cover, and what is the usual change window?
Expect an answer from knowledge and connected tools. No inbox approval is required unless a gated tool is invoked.
Clarification on an existing request
Open the request in the Requests Inbox and use Chat about this request, or reference the ticket ID in New Conversation:
For ticket STA-164, what did triage extract for service and environment, and why was the access workflow suggested?
Prefer the request-scoped chat so Aiden stays pinned to that inbox row.
Execution request
Provision a new Redis cluster in production for payments and open the firewall rules.
Do not treat New Conversation as the control plane for this. File or sync the ticket, triage it in the Requests Inbox, pick the workflow, and use Approve & execute. See Review, approve, and execute and the quickstart.